Returns Information
Returns made clear.
We hope you love your pieces. If something isn't quite right, here's exactly how it works for UAE & GCC orders.
نأمل أن تعجبك قطعك. وإذا لم تكن القطعة مناسبة تمامًا، إليك بالضبط كيف تسير العملية لطلبات الإمارات ودول الخليج.
The essentials at a glance
Request within 14 days of delivery · in Dubai, we collect from your home for a 25 AED fee (deducted from your refund) · outside Dubai (Abu Dhabi, wider UAE, Qatar, Saudi, Bahrain, Kuwait, Oman), send it back to us via a tracked service · items must be unworn with tags attached.
التقديم خلال 14 يومًا من الاستلام · في دبي، نستلم القطعة من منزلك مقابل رسوم 25 درهمًا (تُخصم من المبلغ المسترد) · خارج دبي (أبوظبي، باقي الإمارات، قطر، السعودية، البحرين، الكويت، عُمان)، يُرجى إرسالها إلينا عبر خدمة شحن بتتبع · يجب أن تكون القطع غير مستخدمة مع بقاء البطاقات.
We'll collect it from your door.
Email us to arrange a collection time that suits you, charged at 25 AED and deducted from your refund. No need to arrange your own courier or post office run.
راسلنا عبر البريد الإلكتروني لتحديد موعد استلام يناسبك، مقابل رسوم 25 درهمًا تُخصم من المبلغ المسترد. لا حاجة لترتيب مندوب شحن أو زيارة مكتب بريد.
Email to arrange a collectionReturning for a refund
If you're in Dubai: email returns@melissaphair.com within 14 days of receiving your order to arrange a home collection. This is charged at 25 AED, deducted from your refund, there's nothing to pay upfront.
If you're outside Dubai (Abu Dhabi, elsewhere in the UAE, or the wider GCC, Qatar, Saudi Arabia, Bahrain, Kuwait, Oman): please arrange to send your return back to us yourself within 14 days of receiving your order, using a tracked shipping service.
We recommend a tracked or insured service, as we're unable to refund parcels lost in transit to us with no tracking.
Condition of returns
Returned items must be unworn, unwashed, unused and free from marks, makeup, fake tan and perfume, with all tags still attached.
Every order carries a 'do not remove' tag, items are not eligible for return once it has been removed. For swimwear, briefs must be returned with the hygiene strip intact; without it we're unable to accept the return.
All returns are quality-checked on arrival. Anything returned damaged or soiled will be refused and returned to you.
Exchanges
Want a different size in the same style? Email returns@melissaphair.com and we'll arrange it with you.
Sale items
Items purchased in a sale can be refunded as store credit only.
Faulty items
In the unlikely event your piece arrives faulty, please email returns@melissaphair.com within 24 hours of delivery so we can put it right for you straight away.
Refunds
Once your return passes inspection, refunds are issued to your original payment method (less the 25 AED collection fee for Dubai home collections) and typically take 10–14 working days to appear.
By placing an order with Melissa Phair you acknowledge that you have read and agreed to this returns policy. We may update this policy from time to time; changes take effect once posted here.